At OffersCart, customer satisfaction is important to us. We carefully inspect every order before dispatch; however, if you receive an incorrect, damaged, defective, or incomplete order, we are here to assist you.
Please read this policy carefully before placing an order.
1. Eligible Return Requests
A return or replacement request may be considered only in the following situations:
- You received a damaged product.
- You received the wrong product.
- One or more products are missing from the package.
- The product contains a manufacturing defect.
All requests are subject to verification by the OffersCart support team.
2. Unboxing Video Requirement
To protect both customers and OffersCart from fraudulent claims, an uninterrupted unboxing video is mandatory for all damage, missing item, or wrong product complaints.
The video should clearly show:
- The sealed package before opening
- The complete unboxing process
- The product(s) received
- The issue being reported
Claims submitted without a proper unboxing video may not be approved.
3. Return Shipping Charges
For approved return requests where reverse pickup or return shipping is required, a ₹60 return shipping and logistics charge per order may be applicable.
If the issue is caused due to an error by OffersCart (such as a wrong product, missing item, or damaged product received), OffersCart may waive this charge at its sole discretion.
4. Replacement and Refund
After verification of the reported issue, OffersCart may provide:
- Replacement of the product, or
- Refund to the original payment method, where applicable.
The method of resolution will depend on product availability, order status, and internal verification.
OffersCart reserves the right to decide the appropriate resolution for each case.
5. Non-Returnable Situations
Return or replacement requests may not be accepted in situations including but not limited to:
- Products damaged due to customer misuse or improper handling.
- Products showing signs of use after delivery.
- Missing original packaging or accessories.
- Claims that cannot be verified.
- Products intentionally damaged after delivery.
- Customized or personalized jewellery products.
- Clearance Sale or Special Offer products marked as non-returnable.
6. Return Request Procedure
To submit a return or replacement request, customers should provide:
- Order ID
- Registered Mobile Number
- Clear photographs of the product
- Complete unboxing video
- Brief description of the issue
Our support team may request additional information if required..
7. Quality Verification
Returned products may undergo inspection before replacement or refund approval.
If the reported issue is found to be invalid or inconsistent with the submitted evidence, OffersCart reserves the right to reject the request.
8. Cancellation Policy
Orders may be cancelled only before they are shipped.
Once an order has been dispatched, cancellation may not be possible.
If a cancellation is approved after payment, the refund process (where applicable) will be initiated according to OffersCart’s internal procedures.
Shipping charges, COD charges, or other service charges may not be refundable.
9. Delivery-Related Delays
Delivery timelines depend upon courier partners and operational conditions.
OffersCart shall not be responsible for delays caused by weather conditions, transportation issues, public holidays, natural events, or circumstances beyond reasonable control.
10. Limitation of Liability
OffersCart’s responsibility is limited only to the value of the purchased product(s).
We shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our products or services.
11. Policy Updates
OffersCart reserves the right to modify, update, or revise this Return & Refund Policy at any time without prior notice.
The latest version published on the Website shall be considered effective.
12. Contact Us
If you require assistance regarding returns, replacements, or refunds, please contact:
OffersCart
Email: info@offerscart.in
Website: https://offerscart.in